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At Primetime, customer satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to help.
You can request a return or exchange within 7 days of receiving your order, only if the following conditions are met:
✅ The product is unused, unworn, and in original condition
✅ All original packaging, tags, and protection films are intact
✅ You have the order receipt and video of parcel unboxing
We do not accept returns or exchanges if:
The product has been used or worn
The product was damaged after delivery due to misuse
The original packaging is missing or tampered with
The request is made after 7 days of delivery
To request an exchange:
Contact us via WhatsApp or Email within 3 days of delivery
Share your order number and reason for exchange
Our team will review and guide you through the process
⚠️ Return shipping cost is the customer's responsibility unless the item was defective or wrong.
Refunds are only issued if:
The product you ordered is out of stock
The product was defective/damaged on arrival
We are unable to deliver to your location
Refunds are processed via bank transfer or Easypaisa within 5–7 working days.
We inspect all watches before shipping to ensure authenticity and quality. Please record an unboxing video for your protection in case of any dispute.
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